GoDaddy Support is Rubbish

Ovine.net has been down for over 24 hours but is finally back up. This not only effected the HTTP but also the FTP access that we have. This meant that the outage was nothing todo with our website and more that the IP address of our shared server was not accessible to the outside world.

goDaddy support did not acknowledge (and have not) the fact that it was down and I quote “It works for us” – well it would do its on your network. They sent stock emails asking for screenshots of what our screens look like, “have you forgotten your password – this is how to reset it” etc. Their support is being run by monkeys ………

Surprisingly the error has now cleared and hopefully its back up for good, but this experience has left a bad taste in my mouth as I also use them for my work-work hosting too. Think it might be time for a change. Saying that tho – better the devil you know ?

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